HELP

About Venus, the AI guest concierge

Last updated: 2026-05-19

Quick reference for guests who text HELP, or who are wondering who or what Venus is.

What is Venus?

Venus is the AI guest concierge operated by Luvvy Duvvy. She handles text and call communication for hosts of weddings and private events. Each event has its own dedicated Venus phone number.

If you received a text from a Venus number, it's because the host of an event you're invited to set up Venus to handle their guest communication. Venus introduces herself in her first message so you always know who's texting.

What can I text Venus?

Anything related to the event. Common questions:

  • "Where do I park?"
  • "What's the dress code?"
  • "Can I bring a plus-one?"
  • "What time is the ceremony?"
  • "I have a dietary restriction — can the kitchen accommodate?"
  • "What's the rehearsal dinner address?"

Venus is calibrated to recognize what she doesn't know. If she's not sure about something, she'll tell you and loop in the host directly.

Common questions

Is Venus a real person?
No. Venus is an AI concierge that handles text and voice messages on behalf of the host. She introduces herself as an AI concierge in her first message so guests are never confused.

Will Venus call me?
Venus only places outbound calls if the host has scheduled one (rare). Inbound calls — yes, you can call Venus and she'll pick up.

Is my information shared with anyone?
We don't sell your contact information. We don't share guest details with marketers. See our Privacy Policy.

How do I stop receiving messages?
Reply STOP to any Venus text. See Opting Out for details.

Are message rates included?
Standard carrier rates apply. Msg & data rates may apply per your phone plan.

I'm a host, not a guest — where do I go?

Visit Luvvy Duvvy for Couples or For Planners to learn about the service.

Contact

ops@luvvyduvvy.com